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Glowpoint (News - Alert), an IP-based managed video communications services provider, has been awarded a multi-year contract to provide its VNOC managed services for a global electrical energy services provider.

 

The VNOC services include: single source, 24x7 support and management of the rooms and user community; SLA room monitoring and management; on-demand help desk support; Glowpoint’s proprietary unified conference scheduling applications and support; call launching and in-conference support; detailed usage and performance reporting; as well as a host of other key features of the VNOC service.

 

It is anticipated that the VNOC and related revenues associated with this initial rollout will drive over $20,000 per month in monthly recurring revenue during the multi-year contract term.

 

The energy company will also be interconnected to Glowpoint’s Telepresence (News - Alert) inter-Exchange Network in order to facilitate business-to-business telepresence and non-telepresence video calls and calling to other public video communities, such as systems connected via ISDN, the Internet and public rooms.

 

Glowpoint, as part of the services agreement, will provide management of the client’s telepresence rooms in seven countries and will provide access to Glowpoint’s video and telepresence infrastructure, including bridges, gateways, and unified communication capabilities through Glowpoint’s TEN video services fabric.

 

Glowpoint’s TEN is a suite of services and applications designed to overcome the challenges of using video outside of a company’s private network, such as interconnectivity and interoperability.

 

Glowpoint’s TEN also provides companies direct access to a host of business services over video, including language and hearing impaired interpretation, legal and financial services, and educational/distance learning services.

 

“Being selected to provide our telepresence VNOC services for another global entity is very rewarding and is a direct result of our effort over the last twelve months to build the services and technology that will meet the demands of the growing telepresence and video marketplace,” said Joe Laezza (News - Alert), Glowpoint’s president and COO.

 

“We believe we are especially well positioned to handle the unique requirements of telepresence room management. Glowpoint is providing the interconnectivity and interoperability services that clients now require as they expand upon their use of video as a primary method of supporting and growing their businesses. Beyond the value of offering video as a tool for travel reduction, increased productivity and cost savings, Glowpoint is supporting this next generation of video use as a way to help businesses communicate with other business communities through managed services and exchange capabilities,” added Laezza.

 

Glowpoint is innovating video communications with services supporting traditional video conferencing, Telepresence VNOC, Broadcast Content Acquisition and Delivery, and Call Center Applications. Glowpoint’s services are delivered over a robust, video-centric network that reaches around the world and serves clients ranging from Fortune 100 enterprises and leading broadcast networks to SMB markets.