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January 16, 2013

Telefonica Takes Revenue Assurance Lessons Through cVidya

By Robbie Pleasant, TMCnet Contributor

Telefonica (News - Alert) is getting schooled, and I mean that in the best of ways. Telefonica LATAM has signed up for extended revenue assurance (RA) training through cVidya’s Education Center, following its recent order of 100 seats in the Associate RA course. With the knowledge and training gained from the course, Telefonica’s agents will be fully trained in all aspects of revenue assurance.

The Advanced RA course from Vidya offers over 30 hours of video lectures delivered by top industry experts to help trainees learn the ins and outs of revenue assurance. They can also take the course at their own pace before taking tests to assure they’ve learned everything they need to from the course. Following completion, they’re awarded a certificate from cVidya, declaring their skill and certifying they’ve completed their learning.

As Telefonica has already taken the Advanced RA course, the Extended RA training will take that knowledge and expand upon it, providing more knowledge, more tactics, and even more training. By the time they’re done, the Telefonica agents taking the course will be experts in RA, thanks to cVidya.

“We are very pleased with our decision to work with cVidya and their eLearning program,” says Gabriela Sobral Gil, revenue assurance director for Latin America at Telefonica International. “Our employees who took cVidya’s Associate RA course gave us a very good feedback and the course had a very positive impact among the RA teams. As a result, we decided to incorporate to RA Training Program the Advanced RA course as well. cVidya expertise keeps your team ahead of the curve and I would definitely recommend the program for all telecom operators.”

Clearly, cVidya is doing something right if Telefonica is that impressed with the training. The eLearning approach from cVidya has provided Telefonica’s agents with the lessons they needed to know about revenue assurance, and now they’re back for more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo

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