Global learning and performance improvement company
Ulysses Learning has partnered with Merced Systems (
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According to the companies, the move was designed to improve and extend the delivery of training services that help global organizations to measurably improve customer service, sales and coaching performance at all points of customer contact so they can improve productivity, deliver a consistent, branded customer experience, increase revenues and build customer loyalty, according to Mark W. Brodsky, Ulysses Learning’s president and CEO.
“Merced Systems’ performance management applications effectively complement our learning solutions enabling our clients to more quickly and dramatically improve their service and sales results and their ability to develop further their performance over time,” said Brodsky.
And those results are achieved by using simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement consulting.
Merced Systems is a provider of sales and service performance management software.
The Ulysses Learning roster of training and performance improvement solutions are expected to benefit from Merced Systems sales and service performance management software, providing solutions for an operation’s customer-facing front line, including contact centers, field sales, retail sales, partner operations, back office functions, and field service groups.
“Our partnership with Ulysses Learning will further increase the benefit our customers receive from Merced Systems’ industry-leading coaching solutions,” said Mark Selcow, president of Merced Systems.
The Merced line up is designed to solve data management and end-user behavior change problems for Global 2000 companies and have been deployed to over 400,000 end users, according to Selcow. From measuring key performance metrics to providing visibility into performance against goals for every employee in the operation, Merced Systems’ solutions offer supervisors, coaches, and managers with the critical fact-based information they need to drive individual improvement.
“Ulysses not only brings deep domain knowledge and expertise to the equation, but also a successful track record of partnering with customers to achieve maximum value and optimize the coaching process,” said Selcow.
Leveraging Ulysses’ rich content from its suite of simulation-based e-Learning and related training tools, and Merced Systems’ closed-loop coaching process and performance-related workflow solutions, will enable customers to increase both coach and front line rep effectiveness through better next-step decision-making and follow-up activity tracking.
Last year, Ulysses Learning’s
CallMentor software,
received the 2008 Product of the Year Award, presented by Customer Interaction Solutions magazine.
The magazine award is presented to companies that have demonstrated a “commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine (
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Alert), group editorial director at TMC.
In addition, Ulysses Learning released an enhanced version of its
CallMentor Learning and Performance Improvement System. The upgraded system offers additional self-directed learning capabilities designed to enable organizations the ability to use fewer resources to train large number of agents effectively, even if those agents are dispersed locally, nationally or globally.
Edited by
Tim Gray
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