Telecom Management Leader, vCom Solutions, Releases Customer Satisfaction Survey Results
SAN RAMON, CA, Feb 04, 2013 (MARKETWIRE via COMTEX) --
vCom Solutions announced the results of its annual Customer
Satisfaction Survey conducted in December of 2012. vCom scored 94%
overall customer satisfaction with 78% of those surveyed responding.
vCom, and its vManager software, streamlines and automates the
management of the telecom lifecycle, helping clients gain visibility
and control over their spending and inventory. Its clients work with
vCom to address the challenges of managing enterprise telecom and
data networks, including the design and procurement of the network,
the day-to-day operational management, financial optimization, and
actionable business intelligence. When these issues are addressed
holistically, and with a comprehensive software platform such as
vCom's vManager, enterprises can streamline operations and
dramatically reduce the total cost of telecom.
The vManager software was recently named a recipient of the 2012 TEM
Excellence Award presented by INTERNET TELEPHONY magazine. They value
of the software also came through in the survey responses. "I love
the online portal and having access to everything in one location,"
said Jackie Emerson of Heald College, in her survey response.
Survey highlights included a 96% satisfaction rate with the vManager
tool in providing clear visibility into the company's telecom spend
by location, inventory and service type. There was also 98%
satisfaction in account team responsiveness and knowledge. And
finally, the survey revealed 98% satisfaction in vCom's consolidated
billing being timely and accurate. As part of vCom's continuous
improvement efforts, customers are surveyed annually, and results are
used to guide product enhancements, employee training, and improved
"The cloud-based software solution provides comprehensive visibility
and control over our telecom environment and spend, and gives us a
unique understanding of our own tolerance for down time, redundancy
and uptime across our network," says John Sroka, CIO of Duane Morris,
one of the 100 largest law firms in the U.S. "Now we press one button
a month rather than sorting through pages of bills."
About vCom Solutions
vCom Solutions revolutionizes the way
enterprises manage their entire telecom lifecycle. vCom customers
gain control over inventory, expenses and carrier relationships,
achieving better business intelligence that drives profitability.
vCom's Telecom Management as a Service (TMaaS) solution includes a
suite of cloud-based telecom management software tools, complemented
by a full portfolio of professional services. For more information,
SOURCE: vCom Solutions
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